Change of Mind, Refunds & Exchanges
We do not currently offer in-store refunds for online.
Please contact customer care to organise this.
To ensure our customers are happy with their purchases we offer change of mind returns within 28 days from the date of purchase, or receipt of delivery.
Proof of purchase is required.
If you have any questions, please contact our customer service team on support@babynibo.com.
All items eligible for return must be in original,
Items purchased in multi-buy offers must be returned with all items purchased under the offer, as we do not offer partial returns.
Customer contact details (order number, first name, surname) are required for any refunds or exchanges to be processed.
All refunds will be credited to their original method of payment.
Or by any other appropriate means. We support most international payment methods.
If the original transaction included the use of a gift card as a payment method, the same amount will be credited back to a gift card.
Item(s) must be returned by post or to one of our stores.
Click here for the online returns form which must accompany all returns online to ensure proper processing.
SALE items are eligible for an exchange only under the terms stated above.
Faulty Items
If your item(s) is faulty, we will happily refund or exchange with proof of purchase or exchange at the current online value in the absence of proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: support@babynibo.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you are shipping an item over $60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returning to Store
If your item is found to be faulty, we will cover the postage cost. If you have just changed your mind, we are happy for you to return your item, however, you will need to cover the postage cost yourself.
Please contact our Customer Service team between 9am-5pm Monday to Friday to arrange your exchange or refund:
Customer Service: Telegram: babynibo
Email: support@babynibo.com.
Our Return Policy is in addition to Customer Rights Act Under Consumer Guarantees ACT 1993.
We do not currently offer in-store refunds for online.
Please contact customer care to organise this.
To ensure our customers are happy with their purchases we offer change of mind returns within 28 days from the date of purchase, or receipt of delivery.
Proof of purchase is required.
If you have any questions, please contact our customer service team on support@babynibo.com.
All items eligible for return must be in original,
Items purchased in multi-buy offers must be returned with all items purchased under the offer, as we do not offer partial returns.
Customer contact details (order number, first name, surname) are required for any refunds or exchanges to be processed.
All refunds will be credited to their original method of payment.
Or by any other appropriate means. We support most international payment methods.
If the original transaction included the use of a gift card as a payment method, the same amount will be credited back to a gift card.
Item(s) must be returned by post or to one of our stores.
Click here for the online returns form which must accompany all returns online to ensure proper processing.
SALE items are eligible for an exchange only under the terms stated above.
Faulty Items
If your item(s) is faulty, we will happily refund or exchange with proof of purchase or exchange at the current online value in the absence of proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: support@babynibo.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you are shipping an item over $60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returning to Store
If your item is found to be faulty, we will cover the postage cost. If you have just changed your mind, we are happy for you to return your item, however, you will need to cover the postage cost yourself.
Please contact our Customer Service team between 9am-5pm Monday to Friday to arrange your exchange or refund:
Customer Service: Telegram: babynibo
Email: support@babynibo.com.
Our Return Policy is in addition to Customer Rights Act Under Consumer Guarantees ACT 1993.